FAQ Last update 8 months ago

ABOUT HENA


What is HENA?

HENA is a dynamic freelance marketplace designed to streamline the freelance workflow. Our platform enables users to efficiently find the perfect match for their projects, manage contracts, project terms, scope of work, payments, and messaging. Additionally, HENA offers opportunities for skill development, all in one integrated space.


Who is HENA for?

HENA caters to both individual freelancers and agencies, as well as companies and individuals in the MENA region seeking to hire freelancers or agencies.


What kind of services can I find on HENA?

Our platform offers a diverse range of services including Creative Services, Digital Marketing, Graphics & Design, Music & Audio, Photography, Programming & Tech, Video & Animation, and Writing & Translation.


How do I get started on HENA?

To begin freelancing on HENA, define your services, identify your target audience, establish your pricing, create a compelling portfolio, and formulate persuasive proposals for a successful freelancing journey.


What are the key elements of a strong HENA profile?

A strong HENA profile includes a clear header, a compelling bio, a showcase of skills, credentials, a visually appealing portfolio, well-defined service packages, and regular updates for optimized visibility.


What should I do after I sign up?

Complete your profile, add projects, services, and start browsing gigs. You can also invite collaborators or clients.


Should I add the companies, brands, and agencies that I've worked with on my portfolio?

Yes, add your previous jobs or projects to your CV and portfolio.

Showcasing your work with various brands and agencies can build trust and enhance your profile's credibility.


Is HENA suitable for student freelancers?

Yes, HENA is ideal for students seeking freelance work, offering flexible hours that can be tailored around academic commitments.


What makes HENA different from other freelance platforms?

HENA stands out as an all-in-one platform, offering a comprehensive workspace for freelancers and hirers to connect, manage projects, develop skills, and grow their businesses efficiently.


HENA KEY WORDS

 

What is a 'Package' on HENA?

A 'Package' refers to a predefined set of services offered by freelancers or agencies on HENA. These packages typically include details about the scope of work, delivery time, and price, allowing clients to understand exactly what they'll receive for a set fee.


What are 'Gigs' in HENA's context?

'Gigs' are individual projects or tasks that clients post on HENA. Freelancers can browse through these gigs and apply for those that match their skills and interests. Gigs vary in scope, duration, and complexity.


What does 'Portfolio' mean on HENA?

 A 'Portfolio' on HENA is a collection of work samples showcased by freelancers or agencies. It highlights their previous projects, skills, and expertise, serving as a visual resume for potential clients to assess their suitability for projects.


How is 'Milestone' defined in HENA?

A 'Milestone' is a specific, measurable phase within a larger project. It represents a significant point of progress, such as the completion of a project phase, and is often tied to a payment on completion.


What is a 'Proposal' in HENA's system?

A 'Proposal' is a detailed offer submitted by a freelancer or an agency in response to a gig posted by a client. It outlines how they plan to execute the project, their pricing, timelines, and any other relevant details.


What does 'Bid' mean in HENA?

A 'Bid' is an offer made by a freelancer to undertake a gig. It includes the freelancer's price for completing the project and may also provide additional information on how they intend to approach the task.


Can you explain 'Client Feedback' on HENA?

'Client Feedback' refers to reviews and ratings given by clients to freelancers or agencies after the completion of a project. This feedback is crucial as it influences the reputation and credibility of service providers on the platform.


FINANCIALS


Do I have to pay to use HENA?

HENA offers free registration. Freelancers can create profiles, set up payments, and find work at no cost. Companies, agencies, and individuals looking to hire can browse freelancers and post jobs for free.


Does HENA charge a commission?

Freelancers enjoy a commission-free experience on HENA, keeping 100% of their earnings. A 10% commission is charged to agencies and hirers.


Is there a fee to start using HENA?

No, there are no initial fees. Starting on HENA is completely free.


How do I process payouts?

Payouts are simple on HENA. Withdraw earnings from your HENA wallet at your convenience. Note that funds are reserved for 14 working days before release.


What fees does HENA charge for payouts?

HENA does not charge for processing payouts. However, users are responsible for any applicable bank charges.


PROJECT MANAGEMENT


How do Milestone projects work?

Milestone projects allow breaking down projects into phases, due dates, or deliverables, ideal for multi-phase projects like a website redesign.


How do Milestone payments work?

For each milestone, clients deposit payment upfront. Payments are held securely until deliverables are approved. Funds are released to freelancers post-approval or automatically after 72 hours if not reviewed. Clients must deposit for each subsequent milestone before proceeding.


What happens if I don't meet due dates for Milestone projects?

Missing a deadline results in a strike under our 3-strike system. We encourage clear communication with clients to manage expectations and resolve delays.


What is HENA's 3-Strike System?

This system ensures quality and reliability, with consequences ranging from a formal warning to account suspension or deactivation, based on the number and nature of infractions.


THE COMMUNITY

 

What is the HENA Community feature?

The HENA Community feature is a tool within the HENA platform that allows Hirers and Freelancers to create a network of professional contacts. Users can invite others to join their community via email, fostering a collaborative environment for business and project opportunities.


How do I invite someone to my HENA Community?

You can invite someone to your community by accessing the 'My Community' tab in your HENA account. Click on the 'Invite' button and enter the email address of the person you wish to invite. A personalized email invitation will be sent to them.


Who can I invite to my HENA Community?

You can invite any professional contact, including clients, freelancers, and other business associates, who you think would benefit from being a part of the HENA platform.


Is there a limit to the number of people I can add to my community?

Currently, there is no set limit to the number of people you can add to your HENA Community. However, we encourage meaningful connections that can lead to productive professional relationships.


What are the benefits of adding someone to my HENA Community?

By adding someone to your community, you stay informed about updates to their profiles or portfolios, get first access to the gigs they post, and can engage in projects with them easily through the HENA hiring and management tools.


Can I remove someone from my HENA Community?

Yes, you have the option to remove members from your community if you feel the professional relationship is no longer beneficial.


How does the Community feature enhance my experience on HENA?

The Community feature enhances your experience by allowing streamlined communication, easy management of projects and payments, and the ability to foster long-term professional relationships within a trusted network.


Is there any cost associated with using the Community feature?

No, the Community feature is a value-added service provided to all HENA members at no additional cost.

 

Where can I find more information or support regarding the Community feature?

For more information, check out the HENA blog, or contact us at [email protected].


REFERRAL PROGRAM

 

What is the HENA Referral Program?

The HENA Referral Program is a feature that rewards existing members for inviting new professionals to join the platform. For every person who joins HENA through your referral and completes their first transaction, you earn $10 in HENA credit.


How can I refer someone to HENA?

You can refer someone by accessing the 'Referral' section in your HENA account. Simply enter the email addresses of the people you wish to invite, and an invitation will be sent to them to join HENA.


Who is eligible to participate in the Referral Program?

All existing members of HENA are eligible to participate in the Referral Program.


Is there a limit to how many people I can refer?

No, there is no limit. You can refer as many people as you like, and you will earn credit for each person who signs up and completes their first transaction on HENA.


How will I receive my referral reward?

Your referral reward will be credited to your HENA wallet as HENA credit, which can be used for transactions within the platform.


How long does it take to receive the referral credit after a referred user completes their first transaction?

The referral credit is typically added to your HENA wallet within a few days after the referred user completes their first transaction.


Can I use my HENA credits for any service on the platform?

 Yes, HENA credits can be used for any service available on the platform.


What happens if my referred person cancels their first transaction?

The referral credit is only awarded for completed transactions. If the referred person cancels their first transaction, the credit will not be awarded.


TECHNICAL SUPPORT


My ID verification is failing, what should I do?

Ensure clarity and accuracy in your ID documents and follow the verification best practices. Contact [email protected] if issues persist.


My bank account verification is failing, what should I do?

Verify your details, ensure correct documentation, and update any changes in your banking information. Contact [email protected] for further assistance.